Substitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase, which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, it’s temperament will. Occasionally, substitutions of flowers and/or containers happen, due to weather, seasonality and market conditions, which may affect availability. If this is the case, with a gift, you’ve selected, we will ensure that the style theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at check out, or contact us to ensure availability.